COVID-19: Our Commitment to Staff & Customers
March 16, 2020
by Chemi Katz
The recent COVID-19 pandemic presents unique challenges to businesses around the world by significantly impacting the most vital aspect driving progress in any organization — their people.
At Namogoo, our focus on supporting the wellbeing of our people—our employees, customers, and partners—remains our top priority.
Coronavirus and social distancing will have particular effects on eCommerce. Be it online businesses or their customers, all of us are consumers — making it particularly crucial for eCommerce to support the people that rely on them as their needs continue to shift throughout this period.
With this in mind, we wanted to share steps we’ve taken to help ensure continuous operation and value for our clients while putting the safety of our staff first.
Our Employees & Customers
The health of our employees is paramount. Namogoo has already begun taking steps to support this and reduce the risk of infection by:
- Activating a flexible policy enabling all employees to work from home
- Minimizing all face-to-face meetings and using video conferencing with all our clients and partners
In step with local authorities in each country we operate in, Namogoo will ensure our policies and processes reflect the decisions required to help ensure our employees’ health and safety.
Our Continued Support
Our Customer Success and support teams are more committed to our clients than ever through this period, who can rely on continued remote support from Namogoo. In these times, providing a seamless eCommerce experience for customers will take on even greater importance. The steps we’re taking will ensure our teams are available to help you as always in achieving your KPIs.
Additionally, Namogoo is showing support for the healthcare community by offering our solution to healthcare and medical companies for free during this time.
Our Technology: Supporting You & Your Customers
As a cloud-based technology, our Customer Hijacking Prevention solution is fully capable of continuing to protect the online shopping journey for our retail and eCommerce customers throughout this period.
Combating the spread of COVID-19 requires a collective effort and Namogoo is committed to doing our part to help our employees, clients, and the greater business community in managing this period safely and securely.
Please don’t hesitate to reach out to us at firstname.lastname@example.org or your Customer Success Manager with any questions or concerns.
From our team to yours, wishing you and your loved ones the very best of health.