Account Manager

Herzliya, Israel · Full-time

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Namogoo is hiring an Account Manager to be responsible for driving revenue retention and growth for Namogoo’s global accounts. The role requires a strong focus on up-selling existing clients and securing contract renewals. This will be achieved through solution selling, account planning and orchestration, collaboration with cross functional partners; while understanding the client business environment.

Namogoo’s Digital Journey Continuity platform gives back control of the customer journey, by uncovering and preventing all the hidden factors interacting with eCommerce visitors — ensuring their experience ends exactly as they initially intended. Namogoo is trusted by more than 1,000 leading global retailers, including Asics, Samsonite, Office Depot, Teva and more, to keep their customer journeys flowing hesitation-free, right to their intended destinations. 

About You

  • You have 2+ years of relevant sales experience or account management.
  • Experience selling into e-commerce SMB and Mid-Market accounts.
  • Experience developing relationships with strategic prospects and customers.
  • A proven ability to exceed goals and metrics and promote growth for your customers.
  • Willingness to work some evenings to support US clients.
  • Excellent communication and presentations skills in English, additional European languages-an advantage.
  • Accustomed to working effectively both independently and as a team player in a fast-paced start-up environment.

What You'll Do

  • Manage and forecast customer lifecycle including onboarding, optimization, renewals and upsells.
  • Provide a value proposition for our products and services Manage and forecast fast upsell/ renewal cycles.
  • Serve as a client contact, escalating issues and requests and advocating for their interests.
  • Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer. 
  • Ensure customers receive the utmost value from the Namogoo solutions.
  • Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.

Our Culture

Since the company was founded in 2014, we have established strong relationships with customers from all over the world and realized a win-win result. We are committed to providing better value and services to fulfill the needs of each and every customer. We persist in the  value of “Collaboration, Excellence, Trust and Passion” and “Customer First”. That is our momentum of going forward and the key to success.

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