Senior Customer Success Manager

Herzliya, Israel

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Namogoo is hiring a Senior Customer Success Manager to support clients of Namogoo’s innovative eCommerce solutions. You’ll manage the whole post-sales relationship for our EMEA Enterprise accounts, building customer loyalty and satisfaction, supporting customer retention, and promoting growth objectives.

Namogoo’s Digital Journey Continuity platform gives our customers back control of the customer journey, by uncovering and preventing all the hidden factors interrupting eCommerce visitors — ensuring their experience ends exactly as they initially intended. Namogoo is trusted by more than 1,000 leading global retailers, including Marks & Spencer, Ocado, Schuh and more, to keep their customer journeys flowing hesitation-free, right to their intended destinations.

About You

  • End-to-end ownership of EMEA Strategic accounts, setting priorities, and driving value and success.
  • Retain and grow our EMEA portfolio.
  • Work with enterprise clients directly, providing monthly and quarterly reviews, periodical reporting and product education.
  • Showcase your knowledge and experience in a respectful environment of Customer Success professionals.
  • Create and execute operational success and expansion plans to drive the business goals, orchestrating strategies and tactics across Customer Success, Sales, Product, and Engineering.
  • Serve as the escalation point for customer issues to ensure they resolved quickly.
  • Ensure customer feedback is communicated internally to enable ongoing improvement of Namogoo solutions.
  • Understand the market trends and always keep up to date with the latest news and developments impacting our industry.

What You'll Do

  • Work in a close-knit team of experienced Customer Success professionals.
  • Become an extension of the customer’s team in some of the world’s most exciting brand names.
  • Coaching & sponsorship to find your niche in our fast-growing company, with new opportunities for promotion and development opening regularly.
  • Flexibility and the respect to work autonomously from our regional offices and remotely.

Our Culture

Since the company was founded in 2014, we have established strong relationships with customers from all over the world and realized a win-win result. We are committed to providing better value and services to fulfill the needs of each and every customer. We persist in the  value of “Collaboration, Excellence, Trust and Passion” and “Customer First”. That is our momentum of going forward and the key to success.

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