Customer Success Manager

Boston, MA, USA · Full-time

Have you ever been shopping for your favorite brand online and felt that something was very weird? You may have been a victim of Customer Journey Hijacking. Namogoo helps online companies take back control of their customer journeys and greatly improve the shopping experience. Namogoo is trusted by more than 100 leading brands, including Asics, Argos, Samsonite, Office Depot, and Teva to provide a safe and healthy journey for millions of customers. Namogoo is shaping the eCommerce space and is not planning to stop anytime soon. 

About You

  • 2+ years experience in a SaaS/Cloud B2B customer success/account management role working with enterprise customers
  • Exceptional interpersonal, listening, written, and verbal communication skills
  • Proven track record of successfully building and nurturing multi-level client relationships
  • Critical thinking, decision-making, and problem-solving skills
  • Comfortable dealing with complex customer relationships, decision processes, and competing agendas
  • Experience working with web technologies and eCommerce companies

What You'll Do

As a Customer Success Manager, you will drive the company's goals by supporting clients of Namogoo’s innovative eCommerce solution. You’ll manage the post-sales relationship for our US SMB accounts, building customer loyalty and satisfaction, supporting customer retention, and promoting growth objectives: 

  • Serve as a client contact, escalated issues and requests and advocating for their interests.
  • Establish and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer. 
  • Ensure customer receives the utmost value from the Namogoo solution.
  • Review and assess customer progress and offer recommendations based on results.
  • Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.

Requirements

  • 2+ years experience in a SaaS/Cloud B2B customer success/account management role working with enterprise customers
  • Exceptional interpersonal, listening, written, and verbal communication skills
  • Proven track record of successfully building and nurturing multi-level client relationships
  • Critical thinking, decision-making, and problem-solving skills
  • Comfortable dealing with complex customer relationships, decision processes, and competing agendas
  • Experience working with web technologies and eCommerce companies

Our Culture

At Namogoo, we care a great deal about our company culture. You fit right in if:

  • You are obsessed with excellence and consistently looking to improve
  • You are humble, radically candid, and open to feedback
  • You put innovation and curiosity above hierarchy
  • You take ownership in your work, seeing things through from start til the end
  • You seek to understand the needs of your internal as well as external clients and adapt your style as necessary

Benefits

You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. We offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, life insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, growing market and a real opportunity for success. 

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