Senior Solutions Consultant-French Speaker

Herzliya, Israel · Full-time

Ever been shopping online and felt that you were misled to another site? Have you ever felt that your personal information was misused or shared without your consent? The Namogoo platform gives back control of the customers’ journey by uncovering and preventing all the hidden factors interacting with e-commerce visitors and ensuring their experience is exactly as they intended. Namogoo is trusted by more than 100 leading brands, including Asics, Argos, Samsonite, Office Depot, and Teva to provide a safe and healthy journey for their millions of customers.

 

Namogoo has been announced by Dun & Bradstreet as the Best Israeli Startup to Work For in 2019!


Namogoo is hiring an experienced French speaking Senior Solution Consultant to manage the pre-sales relationship with Namogoo’s strategic Enterprise customers. This role will report to the Director of Customer Solution Consulting and will be the go-to expert for customers during the Proof-of-Value (POV) process and the initial on-boarding period. 

About You

  • You have 4+ years of experience in pre or post sales working with enterprise e-commerce customers
  • Native English speaker and fluent in French-MUST
  • Proven track record for successfully developing and nurturing multi-level client relationships, built on an understanding of the customer’s needs and their desired outcomes
  • Experience tabulating and analyzing data, as well as with presenting key insights in a salient and concise manner
  • Proficiency in developing clear and creative solutions to complex problems, and in prioritizing and managing multiple initiatives simultaneously
  • Comfortable dealing with intricate customer relationships, decision processes and competing agendas
  • Excellent written and oral communication skills, including presentation of slides and technical demonstrations
  • Technical orientation – Web application, HTTP/S, analytical systems
  • Experience working with Tableau or similar data visualization tools
  • Experience with A/B testing tools and methodologies
  • Bachelor’s Degree in relevant field or commensurate experience

What You'll Do

  • Manage the full pre-sales lifecycle, driving the technical conversation as it relates to the onboarding of Namogoo customers in EMEA.
  • Collaborate with the Sales team in building the business case and value proposition for prospective customers.
  • Manage the full cycle project end-to-end internally as well as externally.
  • Manage relationships with key customer contacts, including but not limited to C-Suite Executives, Data Analysts, Business Owners, and Project Managers.
  • Build and support test methodologies that best fit the customer’s needs.
  • Create project outlines with clear milestones to drive the POV process in a timely and efficient manner.
  • Proactively and thoroughly analyze data to find key insights and identify anomalies or issues that require escalation.
  • Conduct weekly meetings with customers, presenting test outcomes and insights to top level executives of leading brands
  • Educate the customer on the problem of Customer Journey Hijacking and its impact on their key business metrics.

Our Culture

Since the company was founded in 2014, we have established good relationships with customers from all over the world and realized a win-win result. Our company and all the staff are committed to providing better value and services to fulfill the needs of each and every customer. We persist in the  value of “Collaboration, Excellence, Trust and Passion” and “Customer First” all the time. That is our momentum of going forward and the key to success. When it comes to our success, it is all about people, people, people! 

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