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Senior Customer Success Manager

New York · Full-time

Have you ever been shopping for your favorite brand online and felt that something was very weird? You may have been a victim of Customer Journey Hijacking. Namogoo helps online companies take back control of their customer journeys and greatly improve the shopping experience. Namogoo is trusted by more than 100 leading brands, including Asics, Argos, Samsonite, Office Depot, and Teva to provide a safe and healthy journey for millions of customers. Namogoo is shaping the eCommerce space and is not planning to stop anytime soon. 


As a Senior Customer Success Manager, you will drive the company's goals by supporting clients of Namogoo’s innovative eCommerce solution. You’ll manage the post-sales relationship for our US Strategic accounts, building customer loyalty and satisfaction, supporting customer retention, and promote growth objectives. 

About You

  • 5+ years experience in a SaaS/Cloud B2B customer success/account management role working with strategic customers.
  • Exceptional interpersonal, listening, written, and verbal communication skills.
  • Proven track record of successfully building and nurturing multi-level client relationships.
  • Critical thinking, decision-making, and problem-solving skills.
  • Comfortable dealing with complex customer relationships, decision processes, and competing agendas.
  • Experience working with web technologies and enterprise eCommerce/retail companies.

What You'll Do

  • Serve as a client contact, escalating issues and requests and advocating for their interests.
  • Establish meaningful relationships and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer. 
  • Ensure customers receive the utmost value from the Namogoo solution.
  • Review and assess customer progress and offer recommendations based on results.
  • Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.

Our Culture

Since the company was founded in 2014, we have established good relationships with customers from all over the world and realized a win-win result. Our company and all the staff are committed to providing better value and services to fulfill the needs of each and every customer.

We persist in the value of “Collaboration, Excellence, Trust and Passion” and “Customer First” all the time. That is our momentum of going forward and the key to success. When it comes to our success, it is all about people, people, people! 

Benefits

You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. We offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, life insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, growing market and a real opportunity for success. 

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