Namogoo Announces Integration With Salesforce Commerce Cloud to Prevent Customer Journey Hijacking

February 18, 2020

Namogoo Announces Integration With Salesforce Commerce Cloud to Prevent Customer Journey Hijacking

February 4, 2020

Integration allows the seamless deployment of Namogoo’s leading Customer Hijacking Prevention solutions to optimize the online customer experience

Herzliya – February 4, 2020 – Namogoo, the company pioneering Customer Hijacking Prevention and protecting user privacy for online enterprises, today announced its certified integration with the Salesforce Commerce Cloud to protect online businesses from the widespread problem of client-side ad injections that cut into their bottom lines.

The integration allows customers to easily implement Namogoo’s solution to protect their businesses from Customer Journey Hijacking, a growing issue only discovered in recent years that disrupts consumer site visits and costs brands hundreds of millions of dollars in sales. 15-25% of web visitors are disrupted by unauthorized ads injected into consumer browsers including banners, pop-ups, and in-text redirects that distract them from the intended online experience and divert them to other sites. 40-70% of these ads include offers and recommendations from direct competitors. Because these ads are caused by digital malware running on the customer’s browser, device, or WiFi network, they effectively bypass server-side visibility and control.

Namogoo monitors and analyzes web sessions from the server all the way to customer browsers, identifies invasive activity, and then prevents it from running. Online brands using Namogoo such as Asics, Samsonite, Lenovo, Argos, Dollar Shave Club, Office Depot, and more, have seen consistent increases in conversion rates immediately following their implementation of the solution.

Customers will be able to utilize the Namogoo integration to improve the customer journey on their sites with a solution that:

  • Generates immediate digital revenue increase with conversion rate uplifts of 2-5% by preventing site visitors from being distracted and diverted by unauthorized injected ads.
  • Increases Revenue Per Visitor (RPV) by 5-7% by keeping customers on the site all the way through checkout.
  • Decreases checkout abandonment rate by 5-9% by eliminating disruptions at the end of the sales funnel.
  • Increases retention rate and customer loyalty by 10-15%.
  • Ensures customers receive the optimal customer experience precisely as intended.
  • Protects brand equity by eliminating intrusive ads and unsavory content to preserve the customer journey.
  • Maintains a zero false-positive policy by leveraging multiple independent classification methods to prevent legitimate services from being blocked and ensures no impact on the intended customer experience.
  • Ensures minimal code footprint by lightweight code developed to work optimally with the end user’s environment with minimal impact on their online experience.
  • Does not collect any Personally Identifiable Information (PII) and ensures full compliance with all user privacy and regulations. Additionally, Namogoo is certified as PCI Compliant by the Payment Card Industry Data Security Standard (PCI DSS).

“As the pioneer preventing the global problem of Customer Journey Hijacking, we are excited to help businesses utilizing Salesforce Commerce Cloud improve their customers’ experience,” said Chemi Katz, CEO and co-founder of Namogoo. “Businesses are losing millions of dollars in potential revenue to a problem they are not even aware of, and we are looking forward to helping them protect their sites from the intrusive, unauthorized injected ads that are ruining their carefully designed customer experience.”

For more information you can access the Salesforce Namogoo page here.

About Salesforce Commerce Cloud

The Salesforce Commerce Cloud empowers retailers to unify customer experiences across all points of commerce, including web, social, mobile and store. From shopping to fulfillment to customer service, the Commerce Cloud delivers 1-to-1 shopping experiences that consistently delight customers, driving increased engagement, loyalty and conversion. With embedded predictive intelligence and a robust partner ecosystem, the Commerce Cloud helps retailers deliver superior customer experiences for retailers, from planning to launch and beyond.