Customer Solution Consultant

United States Office
Customer Success

What we're looking for

Namogoo is looking for a Customer Solution Consultant to manage the pre- and post-sales relationship withNamogoo’s growing US customer base. The Customer Solutions Consultant will be the go-to expert for customers during the Proof-of-Value (POV) process and the initial on-boarding period. The core responsibilities of this role involve managing relationships with all the customer levels, including: decision makers, data analysts, business owners and project managers. You will also oversee weekly and summary meetings and educate the customer on the problem of Online Journey Hijacking and the impact it has on their website traffic, conversion, and other key eCommerce metrics.

Skills & Experience

  1. 2-4 years of experience working with customers either in pre or post-sales roles
  2. Technical orientation – Web application, HTTP/S analytical systems – advantage
  3. 1-2 years’ experience working in a SaaS or an eCommerce solution company
  4. Exceptional interpersonal, listening, written and verbal communication skills are a must
  5. Proven track record of successfully building and nurturing multi-level client relationships
  6. Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously
  7. Comfortable dealing with complex customer relationships, decision processes, and competing agendas

Apply Now

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