We are looking for a Senior Customer Success Manager to support clients of Namogoo’s innovative eCommerce solution. You will manage the post-sales relationship for our US strategic accounts, building customer loyalty and satisfaction, supporting customer retention, and supporting growth objectives.
What you will do?
- Serve as the primary client contact, escalated issues and requests and advocating for their interests.
- Establish and maintain customer satisfaction across named accounts from the on-boarding stage through their lifetime as a customer.
- Ensure customer receives the utmost value from the Namogoo solution.
- Review and assess customer progress and offer recommendations based on results.
- Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
- Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management, and account planning sessions
- Actively grow existing account base to identify new value creation opportunities.