Customer Success Manager-French Speaker

London · Full-time

Have you ever been shopping for your favorite brand online and felt that something was very weird? You may have been a victim of Customer Journey Hijacking. Namogoo helps online companies take back control of their customer journeys and greatly improve the shopping experience. Namogoo is trusted by more than 100 leading brands, including Asics, Argos, Samsonite, Office Depot, and Teva to provide a safe and healthy journey for millions of customers. Namogoo is shaping the eCommerce space and is not planning to stop anytime soon. If you are a seasoned Customer Service Manager who is looking for a dynamic and success-oriented environment, we will be happy to talk with you.


As a Customer Success Manager, you will drive the company's goals by supporting clients of Namogoo’s innovative eCommerce solution. You’ll manage the post-sales relationship for our French Strategic accounts, building customer loyalty and satisfaction, supporting customer retention, and promoting growth objectives.

About You

  • You have 5+ years of B2B Customer Success experience
  • Native French speaker
  • Highly motivated, a people person who knows how to research, consult and execute a plan
  • Strong customer orientation
  • Critical thinking, decision-making and problem-solving skills
  • A self-starter that brings an opinion to the table
  • Strong analytical and technical skills
  • Exceptional interpersonal, listening, written and verbal communication skills are a must
  • Strong organizational, project management, and time management skills
  • Experience working with eCommerce and online business is a must
  • Proven record of growing ARR, identifying up-sell opportunities and building long-lasting strong cross-departmental relationships at all levels with fortune 500 global companies or major online retailers
  • An independent, individual contributor that can work remotely with offshore engineering and product teams 

What You'll Do

  • End-to-end management of French Strategic accounts, setting priorities and driving value and success for quality service
  • Ability to retain and grow our French clients’ accounts portfolio on all levels: technical, business, support, and product, tracking risks and concerns, updating strategy and mitigating both internal and external problems
  • Work with clients directly, providing monthly and quarterly reviews, periodical reporting and presentation
  • Handle new feature releases
  • Create and execute operational success and expansion plans to drive the business goals, leveraging strategies and tactics across all necessary functions, including Customer Success, Sales, Product, and Engineering
  • Serve as the escalation point for customer issues to ensure they resolved quickly
  • Ensure customer feedback is communicated internally to enable ongoing improvement of Namogoo solutions
  • Understand the market trends and always keep up to date with the latest news and developments impacting our industry

Our Culture

Since the company was founded in 2014, we have established good relationships with customers from all over the world and realized a win-win result. Our company and all the staff are committed to providing better value and services to fulfill the needs of each and every customer.

We persist in the  value of “Collaboration, Excellence, Trust and Passion” and “Customer First” all the time. That is our momentum of going forward and the key to success. When it comes to our success, it is all about people, people, people! 

Benefits

You will be part of a dynamic team and have the privilege to work for a company that is building the infrastructure of the future. We offer a competitive compensation package, which includes: comprehensive health, dental and vision insurance, life insurance, generous PTO, happy hours, parties, and events to insert joy into the workflow, and most importantly, great people, a growing market and a real opportunity for success. 

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