Topic: customer experience

New Ways to Prevent eCommerce Fraud [Webinar]

July 18, 2019

Customer Journey Hijacking and ad fraud enable bad actors to make money at retailers’ expense. Watch this webinar to learn how you can protect your company.

How Injected Ads Target Shoppers When They’re Ready to Buy

July 17, 2019

We’ve long known about injected ads stealing shoppers away from eCommerce websites, but Namogoo’s latest data show these ads are most common near the end of the customer journey.

3 Ways Ad Injections Destroy Customer Relationships

July 10, 2019

Every time a consumer leaves an online store due to Customer Journey Hijacking, there’s a real risk that that shopper is gone for good. Here are 3 key reasons why.

Shopping Cart Abandonment: 5 Reasons Shoppers Are Leaving Your Store

July 3, 2019

Shopping cart abandonment was not a problem before the rise of eCommerce. So why is it so common among today’s online shoppers, and what can you do about it?

You’re at Risk of Losing Your Best Customers to Customer Journey Hijacking

June 26, 2019

Today’s online retailers are increasingly aware that injected ads steal their customers away. But did you know that the best customers are subjected to these ads most often?

How to Stop the Imposters in Your Online Store

June 13, 2019

You’d never let imposters walk into your store and entice your customers to shop at the competition, but that’s exactly what’s happening on your eCommerce site. It’s called Customer Journey Hijacking, and it’s poaching your customers.

How Ann Summers Protected its Customer Experience & Lifted Conversion by 2% [Webinar]

June 6, 2019

Ann Summers was shocked to find out that 20% of their site visitors were being hijacked by invasive ads. Watch Senior Optimisation Manager Andy Cole reveal how they took action and increased their conversion rate by 2% by preventing Customer Journey Hijacking in our recent webinar.

Our Memorial Day Data is Out: Was it One to Remember for Online Retailers?

May 30, 2019

Did Memorial Day 2019 promotions deliver gains for online retailers? We dove into our data to reveal which product verticals saw the largest increases in eCommerce orders and conversion rates.

9 Secret Ingredients to a Great Customer Experience Strategy

January 2, 2019

Service with a smile may not work in the eCommerce world, but providing a positive customer experience is still essential. Customer experience is a term used to categorize and describe the experience a customer receives while interacting with a business’s

The Post-Sales Customer Experience: Keep the Romance Going

July 15, 2018

Like relationships, customer journeys don’t end at checkout: Here are key post-sales touchpoints online retailers should prioritize to improve customer loyalty and retention.

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