Topic: covid19

COVID-19 Consumer Survey: 71% of Shoppers Prefer Websites Over Native Apps

June 7, 2020

With the vast majority of consumers relying on eCommerce websites more than native apps, they are left vulnerable to Customer Journey Hijacking.

Exclusive: 41% of U.S. Consumers First Bought Food Online During COVID-19

May 27, 2020

Business is booming for online supermarkets, especially among new shoppers. To help them thrive in a post-COVID-19 world, we gathered valuable consumer insights.

New Survey Shows How COVID-19 is Affecting Online Customer Journeys [eBook]

May 21, 2020

We gathered insights from more than 1,000 U.S. consumers to help them understand what changes need to be done to modify the customer journey post-COVID-19.